Frequently Asked Questions
Everything you need to know about shopping with Estella Collection.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style team for advice.
Are your materials ethically sourced?
Quality and integrity are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, sustainable materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.